Fees & Policies

Our teachers are degreed professionals who earn their living by teaching music lessons. For our music school to run smoothly, and to attract the best possible teachers, we have policies in place that will respect their time, as well as yours. These policies are fair, reasonable, and widely used at music studios around the country. To avoid future misunderstandings and conflicts, please take a moment to read our policies below and let us know if you have any questions or concern.

Office Hours

Our office hours are Monday-Friday 3:30 p.m. – 8:00 p.m and Saturday 10:00 a.m. – 2:00 p.m. Our phone number is 512-258-9785 or send us an email at nwmusic.austin@gmail.com.

Tuition

Tuition is $116 per month (weekly, half hour, private lessons) drafted electronically on the 3rd day of the month by either checking account or credit card (Visa or Mastercard). (45-minute private lessons are $174; 1 hour private lessons are $232 per month).

Transactions that are declined because of insufficient funds, past expiration dates or closed accounts, incur a $7 fee in addition to the month’s tuition charges. To avoid unnecessary fees, please remember to let us know if you close your account, change banks or want to use a different account/credit card, or need to update the information on an existing credit card.

A deposit equal to two lessons ($58) is mandatory. This deposit is refundable and may be used as credit for the student’s final two lessons, or returned in full if the month’s tuition fee has already been collected and notice has been given by the 15th of the month. As a courtesy to the music instructor and school, we must receive a minimum of two full business weeks’ notice to discontinue lessons or the ($58) refundable deposit is forfeited. To avoid potential miscommunications, we do not accept verbal communications with your instructor or messages left on our answering machines for withdrawals. Withdrawals must be given at the school office.

Late Arrival

Please note that students arriving late will not have their lesson time extended. Our teachers typically have many students scheduled consecutively throughout the day and they will not impose upon another student’s lesson time. If you arrive late and your teacher is not in the waiting area, please go directly to your teacher’s room and let him or her know that you’re present so no additional time is lost. If you’re running more than 5-10 minutes late, it may be a good idea to call ahead and let us know that you’re on your way, but running late.

Cancellation Policy

Recognize that your lesson time is reserved specifically for you. This means that your lesson slot is unavailable to other students and the teacher has made a commitment to instruct you at that time. Please make every effort to come to your lesson and avoid scheduling other activities during your lesson time. Consistent attendance helps ensure good progress.

However, students may cancel for any reason (illness, schedule conflict, etc.) and attend a one-hour group music workshop. Workshops are held on the 3rd Saturday, every other month at 3pm. Specific dates and topics are posted on the school bulletin board. Workshops are applicable for all ages and instruments. Missed lessons are not refundable.

Never cancel a lesson because you have not had time to practice. It is better to come in and review the material so progress is not halted yet another week.

Deposit & Withdrawal

A refundable deposit equal to two lessons ($58) per family is mandatory. When notice is given to discontinue lessons, this deposit is used as a credit for a student’s final two lessons, OR will be returned in full if the month’s tuition fee has already been collected and notice has been given by the 15th of the month. We must receive a minimum of two full business weeks’ notice of paid lessons (*) to discontinue or the ($58) refundable deposit will be forfeited. Notice must be given at the front office. We will presume that you are continuing your lessons each month and draft you accordingly unless you tell us otherwise. To avoid potential miscommunication, we do not accept verbal communications with your instructor or messages left on our answering machine for withdrawals. (*) the two full weeks cannot be in conjunction with a holiday, summer vacation or regularly scheduled days the school is closed.

Switching Teachers or Instruments

As a courtesy to the teacher, we do require two full-business weeks’ notice to switch teachers or instruments. Since our teachers are paid by the lesson this allows time to find a replacement student, and time for communications between instructors to ensure lesson continuity.

Substitute Teachers

Occasionally, a teacher may miss a lesson due to an illness or family emergency. Whenever this happens, the school will arrange for a substitute teacher or will attempt to reschedule your lesson. We’ve found that many students actually enjoy an occasional lesson with another teacher.

Holidays

Our schools are closed on most major holidays. These include New Year’s Day, the week of Spring Break, Memorial Day, July 4th, Labor Day, Halloween, Thanksgiving Break, and New Year’s Eve. Occasionally, your lesson will fall on a holiday and you will not have a lesson. There are no tuition adjustments or make-up lessons given for lessons that fall on the above major holidays because all students receive additional lessons at no extra cost on months where an extra (5th) week occurs. The major exception to this policy is December in which the school is only open the first two weeks. Please note that we do not follow public school system schedules for staff preparation/student holidays. If the public school system has for example, a teacher “in-service” day, do not assume we are closed. When in doubt, please call the school office so you do not forfeit your lesson.

Recitals

Recitals are held once or twice a year. Participation is optional. Space permitting, students who are not performing at a recital are welcome to attend. We occasionally take photos of students performing at recitals and sometimes post them on our school bulletin board, a digital picture frame in the waiting room or our school web site. If you would prefer not to have you or your child’s photo displayed, please let the office manager know.

Leave of Absence

Sometimes a student will leave town for the summer or must discontinue lessons temporarily. As a courtesy to the instructor and just as importantly to stop the auto draft on a timely basis, we still require two full business weeks’ notice to discontinue lessons temporarily as we do if the student is withdrawing from lessons. The refundable deposit can be held for the student’s return, applied to the last two lessons or refunded entirely by check. It is sometimes possible for a student to return to lessons in their old time slot, but we cannot “hold” or guarantee the student’s old time slot without the student being charged. If the student wishes to guarantee their day/time/teacher, tuition will be processed as normal. All missed lessons will be made up at the 1-hour Group Music Workshops.

Care of Young Children

The school is not responsible for providing supervision before or after class. Parents with very young students are asked to remain in the school during lessons. Students are not to be left at the school for excessive time before or after class. Your child’s safety is important to us. Please make arrangements to pick up your child as soon as the lesson is over.

Summary

Tuition is collected electronically on the 3rd day of each month. Avoid declined transaction fees by letting us know if your banking or credit card information changes.

All communications regarding scheduling, withdrawals and payment issues must be done through our office manager at the front desk, not your teacher. Teachers do NOT handle withdrawals, leaves of absence or payment issues.

Your tuition reserves a place for you with a particular teacher at a specific time. Students are charged for all lessons, including those missed through student absence/cancellation. There are no refunds or “credits” to subsequent months for missed or cancelled lessons.

Teachers typically have lessons scheduled consecutively throughout the day. Late arrival will result in lost lesson time.

To withdraw from lessons and discontinue charges, students/parents must notify the school office by the 15th day of the month in order to discontinue charges for the following months.